| Bio for Duane Cashin After 13 years of business success in companies ranging in size from medium to Fortune 500 and positions from straight commission salesman to Vice President of Sales Duane decided to start his own specialty graphics company. Within 4 years Duane’s company grew to be a multi million dollar organization with its work displayed at the Super Bowl, Rockefeller Center, Radio City Music Hall and MTV’s studios at Times Square. Duane’s entrepreneurial spirit is evident in his record of growth at startup firms and his team turnaround skills within large corporations such as MCI and Sprint. His speaking skills were honed when he joined Tony Parinello, author of Selling to VITO. Duane sold and delivered these famous seminars throughout the U.S. while establishing a sales record still unbroken. In addition to delivering keynote and motivational speeches, Duane is currently VP of Sales for Xsellense, an on demand sales resource company that provides complete sales resources to companies across the U.S. While Duane’s background is celebrated for selling, management, and entrepreneurial achievement, if you ask him what he is most proud of, he will tell you that it is his record of helping others achieve their goals.
Presentation Topics
All of Duane’s talks are delivered with a high level of energy and passion! Humor is sprinkled liberally throughout his talks and his learning points are all made through the use of very well told stories and facts/references from the current business world!
Sales
Success in selling today is less about your product and marketplace than it is about you!
Buyers today are savvy. Over the last 20 years they’ve heard all the lines and seen all the tactics. Today they want depth. They want to deal with “business people” not “sales people”. They want fewer “pitches” and more “value”.
It’s not as competitive in your market place as some sales people will lead you to believe. It is crowded however! And that does make it challenging to stand out from the crowd.
The problem is sales people are under the false perception that there are 3 simple steps in selling and when followed will guarantee their success. They view those simple steps as: being the prospects buddy, doing a feature dump and closing with 7.5 closing questions. Buyers have changed. Today we’ve got to be smarter than that.
This talk focuses on how to establish credibility in the buyer’s eyes, and how to deliver value in every prospect and customer interaction. This talk makes clear what is necessary to leverage “consultative selling” and “relationship based selling” by getting down to business.
Customer Service
In reality most organizations understand how important customer service is and know what to do. The challenge they face is getting the majority of their staff to take the necessary actions to sustain a positive and memorable customer service experience day in and day out year after year.
This talk reviews how important consistent and attentive customer service is and the consequences an organization realizes when customer service declines. This talk helps the audience understand what is in it for them personally when they put forth the necessary effort and illustrates the mindset that effective customer service representatives and organizations possess.
This presentation helps the audience get in touch with purpose and meaning. It is a well documented fact that individuals that sustain the empathy required to become a top service professional have found purpose and meaning in their work. This talk challenges each audience member to reflect on what is meaningful to them and how to leverage their unique purpose in their day to day responsibilities as a service professional.
Motivation
Why is it that some people soar while others plod along in despair? Are the successful significantly more intelligent? Do they possess greater natural ability?
Highly successful individuals have 3 things in common. They have found meaning and purpose in what they do. They are resilient. And they take action.
Successful people make plenty of mistakes and are faced with set backs just like the unsuccessful. In this regard nature does not discriminate.
The key differentiator is that the successful take full responsibility for what is happening to them. They don’t place blame on others or circumstances. They understand it is not what happens to them that matters as much as how they choose to deal with it.
This talk gives the audience members permission to be less than perfect. It illustrates that the successful often have significant weaknesses and imperfections however they don’t let these flaws stop them. They look adversity and challenge directly in the eye and they move forward. And as they embrace this approach their confidence and ability steadily grows.
This presentation leaves the audience with a feeling of confidence and strength. It gets them in touch with the fact that they are significant and that they can soar in their profession while creating a life that matters.
This talk helps individuals get out of their own way!
Julie
julie@duanecashin.com
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